Do you have a question about one of our collections, your order, or something else?

Do you have a question?

We are here to help you ...

Whether it is for:

  • information about our products,
  • tracking your order,
  • a question regarding delivery or a return,

we will be happy to assist you with care and kindness.

At Femora, every customer matters.

Feel free to consult our Frequently Asked Questions or contact our customer service directly for personalized assistance.

    Femora is a brand dedicated to comfort, confidence, and enhancing the female body.

    We design pieces intended to support women daily, with carefully selected materials and special attention to detail.

    Each Femora creation combines aesthetic, support, and comfort, allowing you to feel beautiful and confident in any circumstance.

    ✨ Our commitment: to offer you a smooth, transparent, and premium experience — from order to delivery.

    Frequently Asked Questions

    Can I return or exchange a product?

    Yes, of course 🤍

    You have a period of 30 days after receipt to make a return or exchange.

    🔁 Conditions:

    • The product must be unworn
    • In perfect condition
    • In its original packaging

    Our team remains available to assist you at every step of the process.

    Are payments secure?

    Yes, all payments made on Femora are 100% secure 🔒

    We use recognized payment solutions to ensure the protection of your personal and banking data.

    How to return an item?

    To make a return, simply contact us by email.

    📧 Send your request to contact@getfemora.com indicating:

    • your order number,
    • the product concerned,
    • the reason for the return (optional but recommended).

    Our team will respond quickly with detailed return instructions.

    🔁 Items must be:

    • unworn,
    • in perfect condition,
    • and in their original packaging.

    Returns are accepted within 30 days of receipt.

    How to choose the right size?

    A detailed size guide is available on each product page to help you make the right choice. If you are unsure between two sizes, we generally recommend choosing the larger size.

    Our customer service can also assist you.

    How to contact customer service?

    Our team is available:

    We are committed to responding to you as quickly as possible.

    Send us a message!

    Contact Us

    Femora Help Center

    Do you have a question about one of our collections, your order, or something else?

    • Contact us

      Our customer service is available by email

      From Monday to Friday · 10 AM – 9 PM

    • ✉️ Write to us

      A question? A specific need? We respond within 24 business hours.
      📧 contact@getfemora.com

    • 💬 Live chat

      Chat in real time with our team.
      Fast, simple, and efficient.
      Live chat

    Customer Service Hours

    Mon: 10:00am - 5:00pm
    Tue: 10:00am - 5:00pm
    Wed: 10:00am - 5:00pm
    Thur: 10:00am - 5:00pm
    Fri: 10:00am - 5:00pm
    Sat: 10:00am - 5:00pm

    Showroom & appointments

    Our showroom is accessible by appointment only.

    🗓 On Saturdays: 1:00pm – 5:00pm

    🗓 On Sundays: by appointment only

    Appointments can be made by phone or by email.

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